GoAskNow Academy values its learners and strives to ensure the best possible experience. We follow a fair and transparent Cancellation & Refund Policy for our training programmes, workshops, and courses.
Cancellations
- Cancellation requests will be considered only if made within 24 hours of enrollment/registration.
- Once the course access, learning material, or workshop link has been shared, cancellations will not be permitted.
- Cancellations are not allowed for digital content, downloadable material, or recorded sessions once accessed.
Refunds
If a learner is unable to attend a live workshop/session, the registration may be transferred to another available batch (subject to approval).
Refunds will be considered only in cases where:
- The course/workshop is cancelled by GoAskNow Academy.
- The learner is not provided access to the registered course/training due to technical issues at our end.
- Approved refunds will be processed within 5–7 business days to the original payment method.
Course Quality Concerns
If you feel that the content delivered does not match the description on our website or brochures, please report the issue to our Support Team within the same day of access. After review, our team will decide on suitable action (batch transfer, credit, or partial refund).
General
- Registrations for customised corporate training, one-on-one mentorship sessions, or discounted courses are non-refundable.
- For any issues related to third-party certifications or tools bundled with the course, learners must contact the respective provider directly.
Refund Policy:
At GoAskNow Academy, we strive to deliver high-quality, impactful learning experiences through all our online programs and courses. Every course is carefully designed to provide practical skills, accessible content, and mentor support from the very beginning.
Since our offerings include instant access to digital course content, downloadable resources, live sessions, and proprietary materials, we follow a strict no-refund policy on all course enrollments.
We encourage all learners to:
- Thoroughly read the course curriculum, instructor profiles, and learning outcomes before enrolling.
- Reach out to our support team for any clarifications regarding the course structure or your suitability for the program.
Once the payment is made and access is granted to course content, no refunds, cancellations, or transfers will be processed under any circumstances.
However, we care about your learning experience. If you face any technical issues, access problems, or have genuine concerns, our support team is always ready to assist. Please contact us at support@goasknowacademy.com and we’ll do our best to resolve the issue promptly.
By enrolling in any course on GoAskNow Academy, you acknowledge and agree to this Refund Policy.
Note: This policy is subject to change without prior notice. We recommend checking this page periodically for any updates.
